During-call verifications (short guidance)

THE VIDEO ID SOFTWARE DOES NOT PROPERLY WORK ON SAFARI. OPERATORS SHOULD USE CHROME ONLY.

Welcome to Fractal ID, my name is _________________. Today, we will carry out this video call to verify your identity. In case you have further questions concerning your data privacy, please read our privacy policy. Please give me a few seconds to check something.

• Check if the User's country of residency / the company's country of principal place of business is one of those listed on the list of countries flagged in one of the high-risk lists.

If the User resides / the company's principal place of business is in a high risk country, follow the respective scrips linked here.

• Check if the light, sound and image quality are sufficient.

If the light, sound, or image quality is not good enough, follow the respective scripts linked here.

Why are you going through this identity verification process?

[OR, in case more clarity is needed]

Which service that you wish to onboard with requires you to carry out this identity verification process?

Please hold the main page of your passport in front of your camera

OR

Please hold the front of your national ID card / driver's license in front of your camera

AND

Please hold the back side of your national ID card / driver's license in front of the camera

• Capture the passport's main page / national ID or driver's license front by clicking in the “Capture front” button

• Click on “View” button to make sure the picture quality is sufficient (pay attention to the resolution; make sure that the picture captures all four corners of the document and the information is clearly visible)

• Capture the national ID or driver's license back by clicking in the “Capture back” button shown above

• Click on “View” button to make sure the picture quality is sufficient (pay attention to the resolution; make sure that the picture captures all four corners of the document and the information is clearly visible)

If the quality of any captured image is not satisfactory, follow the script for passport, national ID card, or driver's license, as the case may be.

Please look at the camera while holding <the main page of your Passport / the front side of your identification card / the front side of your driver’s license> so I can capture your picture

• Capture the picture by clicking in the “Capture selfie” button.

• Click the "View" button to make sure the User’s face is clearly visible in the picture.

If the User is wearing any accessories that hinder the identification (e.g., cap, hat, goggles, headphones) ask the User to remove them using the script available here.

If the quality of any captured picture is not satisfactory, follow the script available here.

Could you please move <the main page of your passport, the front of your national ID card / driver's license> back and forward, vertically and horizontally, in front of the camera?

• While the User is moving the POI document, capture a picture of the POI document in a position that reveals as many security features as possible by clicking on the "Capture other" button

Could you please place a finger over the <selected security features>

• Verify if the POI document can be accepted following the guidance available here.

If the POI document cannot be accepted, follow the script available here.

• Verify if the POI document is still valid following the guidance available here.

If the document is expired, follow the script available here.

• Verify if the POI document is authentic following the guidance available here.

If the POI document is not authentic, follow the guidance available here.

Could you please move your hand over your face?

If the User does not move its end over its face successfully, follow the guidance available here.

• Check if the person you are having a video call with is the person in the POI document following the guidance available here.

If you conclude that the person you are having a video call with is not the person in the POI document, or you are not sure if it is, follow the guidance available here.

How old are you?

What is your first and last name?

Where were you born?

When were you born?

What is the number of your ID document <Passport / ID Card / US DL>?

Change the order in which you ask these questions in each video call.

If the User did not answer correctly and without hesitation to the questions, or you are not sure if it did, follow the guidance available here.

• Click on the "prompt TAN code" button

You should have received an email with a code by now. Could you please check your email and insert the TAN code you received in the spaces you see on your screen?

If the TAN code does not match, follow the guidance available here.

Your video identification process is complete now! Thank you very much for your time. You will be notified once your case is processed. It was a pleasure talking to you. Have a great day!